Customers ORTEC

Accolade

Housing Corporation Accolade wanted to be able to schedule repairs more efficiently and effectively. Their system relied largely on paper records, and not everything was automated. For example, customers had to wait at home for half a day for the technicians to arrive. So Accolade chose ORTEC to help optimize its scheduling process.

Challenges in de world of Accolade

  • Before, it was impossible to optimally schedule repair work, because the process did not take into consideration the location of the craftsman at any particular moment. The customers also did not know exactly when the craftsman would arrive, so they often had to wait at home for half a day. This made the schedule more error-prone and difficult to manage.
  • Accolade recently centralized their first-line customer contacts in the new Woonpunt department. Where this work was previously conducted from the cities of Drachten, Franeker, Heerenveen, Joure and Sneek, most of the employees were  transferred to the location in Heerenveen.

The solution

  • ORTEC Service Planning with web interface