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ORTEC Case - Maas International

Excellent coffee machine maintenance

In order to ensure that customers can enjoy their coffee each day, Maas International bv has 800-plus technicians and operators on the road to maintain and restock the machines and to carry out repairs as needed. Using the Field Service Suite, Maas plans all the work orders for the operators and technicians, plus the routes they need to take. Once on site, the technicians and operators consult the schedule on a handheld device, which also includes access to all details of the work orders.

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