Carglass

Carglass is part of Belron (UK-based), the largest company in the world in the area of windscreen repair and windscreen replacement for vehicles. Belron operates in 33 countries and has a team of more than 9,000 qualified service technicians which together service over 11 million customers per year; that's an average of one customer every three seconds. Besides Carglass, Belron has countless other big brands worldwide in the car window and replacement industry, such as Autoglass in the United Kingdom, O'Brien in Australia, and Safelite in the United States.

Challenges

To convert 100% of all customer requests to a service job, service the customer at the time and location he or she wants, and make it easy for a consumer to book an appointment.

Solution

After two months of configuration and implementation, the first of 17 plan clusters in the Netherlands were ready to go live with the scheduling part of ORTEC Service Planning solution.