Rentokil Initial is one of the largest business services companies in the world, operating in the major economies of Europe, North America, Asia Pacific and Africa. The company has over 27,000 employees providing a range of support services in over 60 countries. The Textiles & Hygiene division, which arranges textile rentals and maintenance (washing, retrieval and delivery of clothes) and sanitary services, has 80 depots located in 7 countries.
Rentokil provides its services across all of Europe on a contract basis, deploying over 2000 chauffeured vehicles for that purpose. Since the intervals between client visits and deliveries vary, planning is a highly complex task. Rentokil opted to use Advanced Planning Software to ensure the planning process would be controllable and to facilitate optimization of its routes.
Rentokil uses e.g.:
- ORTEC Tactical Routing, using scenario analyses to establish the most efficient routes over a longer time period
- ORTEC Map and Route for day-to-day optimization of routes
We are very happy with the return on investment which exceeded our expectation, but the true benefit is in the improvements in customer service using ORTEC has delivered"