Customers ORTEC

Vebego

Vebego Airport Services (VAS) aims to become more efficient at Schiphol by optimizing its deployment of personnel with the help of ORTEC. From cleaning to security, information desks and trolley logistics (luggage), all employee services will be scheduled with the aid of ORTEC Workforce Scheduling. “For us, social innovation is about smarter organization and using competences and talent to the full. This is what we are aiming to achieve with ORTEC’s help,” Monique Bakker, an HR officer at Vebego Airport Services, explains.

In addition to implementing ORTEC Workforce Scheduling, VAS has opted for two additional modules: ORTEC Employee Self Service, which allows employees to check their own schedule from home and to submit requests for holiday or swapping shifts, and ORTEC Flexpool for the flex employees. The latter is of particular importance to Vebego Airport Services in the peak season (May to September). Monique Bakker tells us more: “During the peak season we use a large number of flex employees, as our own employees are on holiday and it is of course also busier.” The flexible layer that Vebego Airport Services relies on in the peak season comprises 40-50% of our employees. In total, VAS currently conducts scheduling for 570+ employees using ORTEC Workforce Scheduling. ORTEC Employee Self  Service will initially only be used for information desk employees.

Challenges

With so many departments, all with services that need to be scheduled in a system, there are generally challenges to be faced. Monique Bakker agrees: “That goes for here too. One advantage, however, is that the departments schedule very specifically according to their own specialties. This gives them greater control over what happens. The employees find working with ORTEC Workforce Scheduling a major improvement. At Hago Airport Services, for example, we have gone straight from scheduling on paper to digital scheduling. This gives us a much better overview of the year!”

Solution

  • ORTEC Workforce Scheduling
The employees find working with ORTEC Workforce Scheduling a major improvement. This gives us a much better overview of the year!”
Vebego Airport Service