pdf Cases

ORTEC Case - Carglass

“The most important motivation was to increase our customer service. Thanks to ORTEC, we achieved that goal.”

At Carglass, more than 350 technicians work hard every day to ensure that damaged windscreens can be quickly and accurately repaired; whether in one of almost 60 service centers, or by one of 150 vehicles providing service on location. “When your windscreen is damaged, you don’t want to wait too long for repairs. It needs to be done today, tomorrow or the next day at the latest”; that’s the Carglass philosophy. In order to provide even better service, Carglass decided to restructure its organization and optimize its scheduling process.

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