Account Manager

ORTEC is the leading provider of impactful software and skills to businesses around the world. Our decision-support software and data science expertise enable our customers to improve their business results and make a positive impact on the world. With over 1,000 employees and offices spread across 13 countries, we help over 1,200 customers make better decisions in an ever-changing world.

We are looking for a positive and resourceful person to join our team in the role of Account Manager where you will be part of a small but growing customer-focused team.

As an Account Manager, you will be responsible for growing and maintaining relationships with our clients, ensuring their success with our software solutions. You will act as the primary point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for upselling and cross-selling our products and services.

You will also need to develop internal relationships within our industry, sales support and implementation teams who will support you in identifying the best approach to the gaps that you identify with our customers.

This role will require strong organizational skills, industry knowledge in Workforce Management or Workforce Management in the Supply Chain, with the ability to work closely with customers and other colleagues. 

Following ORTEC’s passion to improve the world using mathematics, it’s your job to guide our customers in the world of data and mathematics and solve real-life challenges for them and with them.

In the Account Management role, your responsibilities will include:

• Client Relationship Management: Develop and maintain strong relationships with assigned client accounts, acting as their main point of contact/ escalation.
• Upselling and Cross-selling: Identify opportunities and translate them into signed deals by upselling additional products or services based on client needs and usage patterns. This includes planning and organizing presales presentations
• Account Development: Develop comprehensive account strategies for our accounts in collaboration with the ORTEC industry leads.
• Issue Resolution: Address client concerns or issues promptly and effectively, ensuring a high level of satisfaction.
• Contract management: Generate contracts and statement of work documentation with the support of the internal operations teams.
• Reporting and Analysis: Prepare regular account reports and provide insights based on data analysis to help clients achieve their objectives.

• Education: Degree in a related field preferred.
• Experience: 2+ years of experience in technology, account management or sales.
• Very good level of German language (C1 level or native) and English language (B2+ level)
• The role is based in Germany with a hybrid work model, work-related travel will be required.
• Only persons with the right to work in Germany may apply, all other applications will be automatically rejected.
• Good technical skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Negotiation skills.
• Ability to manage multiple accounts and projects simultaneously.
• Proficient in CRM software and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret data and make strategic decisions.

• A pleasant, open, and relaxed atmosphere
• Good salary conditions
• A pleasant, open, and relaxed atmosphere with friendly and cooperative colleagues
• Profit-sharing program
• Company pension plan
• Training and development opportunities
• Flexible working hours
• Option to work from home
• A healthy work-life balance
• Company bike and company fitness center