An innovative solution for a leading European Courier

DPDgroup is the second-largest operator in the Courier Express Parcel market in Europe. Every day, the company’s 75,000 experts deliver more than 5.2 million parcels worldwide through the group’s brands: DPD, Chronopost, SEUR and BRT. The company is continuously evolving its customer experience to deliver brilliantly simple solutions that make sending and receiving parcels easier and more flexible.

1-Hour Predict for perfect parcel delivery

Failed delivery attempts are a persistent problem for any business in the courier space. It’s key to ensure that recipients are available to receive parcels. To ensure this, you must provide them with the right delivery time slots. DPDgroup chose to work with ORTEC to develop their now well-known 1-Hour Predict in the Cloud, a service that is setting a new standard for convenience by keeping customers closely in touch with their delivery. 1-Hour Predict in the Cloud allows the consignee to be notified in advance about the expected time of arrival of the DPD courier, and to reschedule the appointment if the initial one is not convenient.

Building solid connections with customers

"I count on 1-Hour Predict in the Cloud to become a solid foundation for the dynamic optimization of our parcel delivery activity, as well as for providing flexible and reliable services to our customers,” says the Projects Director at CSEE Project Office, DPDgroup.

The service relies on predictive analytics, interconnected mobility, cloud-enabled scalability, and route optimization to achieve better service levels, lower operational costs and a reduced carbon footprint.

Winners of the World Mail Awards

1-Hour Predict in the Cloud earned the Technology Award at the prestigious annual World Mail Awards in 2015. This event recognizes mail and express excellence. The Technology Award is presented to organizations that can make business evolve through the application of technology, addressing industry challenges and improving customer experience.

This was a great experience that allowed us to witness firsthand how our customer's organization can be changed in a most positive way with the help of technology and optimization solutions," adds ORTEC’s Managing Director Central and Eastern Europe.