An effective field service schedule is vital to improve the overall customer experience and meet your company's business goals. Yet, everyday challenges often get in the way: a high priority job comes in unexpectedly, a field technician calls in sick, a customer is not home. A true measure of service is how efficiently and effectively your organization adapts to these changes.
ORTEC’s solutions for field service operations give you direct access to proven optimization technology. By applying algorithms based on market trends and recent developments in the field of mathematics, ORTEC offers the ideal solution for complex scheduling and optimization issues in the field service world.
Create and manage job schedules. Automate your scheduling processes to efficiently allocate available field workers. Tune the schedule continuously and in real-time as new work enters the plan, even if it's an emergency or an assignment with a tight timeline.
ORTEC's unparalleled schedule optimization technology ensures ongoing business success and helps you adapt to the market’s dynamic forces.
Our six-step framework:
Service delivery plays an essential role in winning over and retaining customers. In turn, an efficient scheduling system running continuously in the background is a necessity to achieve these targets. ORTEC for Field Service optimization is always on to improve both your planning as well as your operational performance.
ORTEC for Field Service allows you to achieve a better quality of service and respond more efficiently to unexpected events through non-stop scheduling improvements.
Get up and running in weeks
Seamless integration with your back-office systems
Scale up when it counts: during schedule optimization
Adapt quickly when you face the unexpected
Always on, any time and every day
The shortage of skilled workers is increasing but your customers’ expectations are on the rise. Our cloud-native solution for field service operations leverages the world’s most intelligent optimizers for scheduling and dispatching. It helps you improve your service levels and reduce costs, while driving customer loyalty and employee retention.
Watch the video to meet ORTEC for Field Service in 2 minutes >>
Some of our Field Service customers are Carglass, Bam Energy & Water and Saval