Libéma

Guaranteed fun with better workforce planning

Lots of things happen behind the scenes when you visit a theme park. The right staff needs to be in the right place to ensure that attractions run smoothly and that customers find what they are looking for. Libéma is a leisure chain with 23 venues in the Netherlands. The chain’s activities include the development, building, financing, operation and management of these recreational properties. To perform these tasks they employ over 1,400 people. Their mission? To exceed visitors’ expectations and help them have the best of times.

Workforce planning for multiple locations and divisions

Libéma’s business consists of three divisions: Amusement Parks, Holiday Parks and Exhibitions & Events. The chain was looking for a smarter way to plan staff across its locations. They used different planning methods in each division and had multiple collective agreements. On top of this, they faced planning challenges specific to their industry, such as dealing with seasonality and making sure the right staff levels were available to service large groups.

Jacco Voets, ICT Manager at Libéma explains: "Our various companies, amusement parks, holiday parks, trade fairs, events and cinema require different management and planning methods. Three collective labor agreements apply at these divisions and that makes planning extra complex.”

To minimize this complexity and streamline collaboration, Libéma decided to integrate all of these activities into one planning system and make an app available to employees.

Better insight into employee needs and the company’s budget

"ORTEC Workforce Scheduling enables us to develop optimal schedules that take a multitude of factors, rules and restrictions into account,” Jacco Voets adds.

Libéma chose ORTEC Workforce Scheduling, an accessible and user-friendly solution that leverages smart algorithms to develop optimal schedules. With the solution, over 50 planners in different Libéma locations can easily plan personnel deployment, record their qualifications, comply with occupational regulations and meet the business’ needs.

Libéma can also use the planning system strategically, by keeping a close eye on their budget and personnel costs. Reports are made available in Qlikview. Employees also enjoy more flexibility as they can request leave and shift changes, and indicate their availability through an app.

More fun for everyone

“Thanks to ORTEC, we can communicate faster with employees, develop rosters according to employee qualifications, take employee preferences into account, and plan effectively across divisions,” says Joke Priester at Libéma.

With ORTEC Workforce Scheduling, Libéma has achieved gains in customer and employee satisfaction. Salary payments are automated. Employees can easily manage their schedule, and planners can create rosters for multiple locations with ease. Better insight into HR costs has also made it easier for the business to make data-driven strategic decisions.