Field Service Operations
The shortage of skilled workers is increasing but your customers’ expectations are on the rise. Our cloud-native solution for field service operations leverages the world’s most intelligent optimizers for scheduling and dispatching. It helps you improve your service levels and reduce costs, while driving customer loyalty and employee retention.
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Gain agility, speed and effectiveness
An effective field service schedule is vital to improve the overall customer experience and meet your company's business goals. Yet, everyday challenges often get in the way: a high priority job comes in unexpectedly, a field technician calls in sick, a customer is not home. A true measure of service is how efficiently and effectively your organization adapts to these changes.
Enhance your service delivery with schedule optimization
ORTEC’s solutions for field service operations give you direct access to proven optimization technology. By applying algorithms based on market trends and recent developments in the field of mathematics, ORTEC offers the ideal solution for complex scheduling and optimization issues in the field service world.
Create and manage job schedules. Automate your scheduling processes to efficiently allocate available field workers. Tune the schedule continuously and in real-time as new work enters the plan, even if it's an emergency or an assignment with a tight timeline.
Drive productivity and customer satisfaction in Field Service Operations
ORTEC's unparalleled schedule optimization technology ensures ongoing business success and helps you adapt to the market’s dynamic forces.
Our six-step framework:
- Predict: Use your historical data to forecast demand and estimate the capacity required.
- Prepare: Use your forecast information to allocate resources, define service areas and optimize patterns for recurring visits.
- Plan: Give customers the opportunity to book their own time slot; plan & schedule daily operations.
- Execute: Get a real-time overview and control of the plan’s realization (control-tower concept).
- Monitor: Be in control of your operations with transparency over all operational data & KPIs.
- Improve: Use intelligent analytics apps to improve your business in a continuous manner.
Continuous Optimization
Service delivery plays an essential role in winning over and retaining customers. In turn, an efficient scheduling system running continuously in the background is a necessity to achieve these targets. ORTEC for Field Service optimization is always on to improve both your planning as well as your operational performance.
ORTEC for Field Service allows you to achieve a better quality of service and respond more efficiently to unexpected events through non-stop scheduling improvements.
Get up and running in weeks
Seamless integration with your back-office systems
Scale up when it counts: during schedule optimization
Adapt quickly when you face the unexpected
Always on, any time and every day
