Upholding safety with improved Field Service Planning

Every day, Saval’s technicians conduct routine inspections of fire safety equipment. The company has 95 years of experience in their trade. They work with businesses, infrastructure projects, and government bodies, helping them meet a diversity of fire safety requirements. These customers know that maintaining fire-extinguishing equipment and systems is just as important as owning them. That is why they trust Saval to perform the periodic monitoring they need to ensure the safety of their employees and property.

Optimal Field Service Planning

The growth of the company, and therefore the expansion of the number of technicians, required a fully automated and streamlined planning process for the field service. The company found the solution in ORTEC Service Planning and the Sigmax Field Mobility Suite. This combined total solution supports the entire service process and ensures that the schedule is always up to date. This is important because Saval also has to carry out regular unscheduled repairs on the same day in addition to the many preventive maintenance work. By calculating and evaluating different planning scenarios, Saval can quickly decide on the best approach, and the planning is immediately adjusted to this.

"Our on-site technicians can now work much more efficiently"

Proportional distribution of work

Automating and optimizing the service processes has also reduced the workload for the technicians by assigning them to different regions and distributing the workload more evenly during peak periods.

Planning decisions are communicated directly to the technician's remote digital assistant so that changes in the work schedule are visible in real-time. This allows technicians to immediately see where to go and arrive well prepared with the right materials.

"When technicians are in the same location for a longer period of time, they are less likely to walk back and forth to their bus for parts"

Optimal flexibility and efficiency

Thanks to ORTEC Service Planning and Sigmax, Saval's planning process has become much more accurate. Technicians, planners, and regional managers have greater insight into work processes. Besides, this solution has not only resulted in significant administrative savings for the company but also a lot of time savings. Real-time planning has resulted in faster decision-making, increased employee satisfaction, and better customer service.