6 Steps to Improve Service & Efficiency in the Last Mile. Webinar Recap.

The coronavirus outbreak is impacting human life tremendously. The pandemic is also affecting the global economy. Extended lockdowns and social distancing have resulted in a dramatic shift towards e-commerce and home delivery, and some retailers are struggling to cope with demand. At the same time, customers expect to be able to select their own time slot for deliveries, to stay informed and to have flexibility in terms of timing and returns.

In this webinar, you’ll hear about our 6-step approach to run e-commerce and home delivery effectively. We will address questions like:

• What are the financial consequences when customers can book their own time slots?
• How can we increase ‘first-time right’ deliveries?
• What is the best solution for inner-city logistics?
• How do you instantly compute and re-compute the estimated time of arrival?

Capgemini’s research shows that the costs of home delivery can account for 41% of total supply chain costs. Even small reductions can have a big impact. The last mile is more important than it might appear at first glance. Join us for practical tips and best practices from peers like Ahold Delhaize, Waitrose and DPD Group. Learn how you can improve both customer service and efficiency by applying the latest techniques in advanced optimization and communication.