The next generation (chat)bot: 5 trends that will improve customer interaction

Bot typing…
Answer: “Sorry, I don’t understand.”

Increasing the bot experience

Since chatbots burst onto the scene some years ago, there has been a lot of hype around it. Companies massively incorporated chatbots in their organizations. Despite the positive sides that bots offer to customers, not everyone has a positive experience interacting with them. We acknowledge that bots are not totally perfect yet. Nevertheless, thanks to innovation running at an exponential pace, we predict to see new and surprising developments that will fundamentally step up the way that bots interact with customers.

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→ Discover our 5 predictions that will improve your (chat)bot by downloading the infographic below