What is Field Service Scheduling?
Field Service Scheduling for high quality, low cost services and reliable and flexible appointments.
Why optimize Field Service Scheduling?
The reasons to implement advanced field service scheduling are to:
How to optimize Field Service Scheduling?
Field services require that professionals deliver their services at the locations of the customers. Next to the allocation of working time and rest time, the shift scheduling and rostering challenge, this imposes a routing challenge to the planning process: the allocation of professionals to customers on geographically spread locations in time.
Typical characteristics of this routing challenge are:
The routing challenge can be decomposed into decision making at a tactical level:
Decision making concerns can also be identified at an operational level:
What are the results of optimizing Field Service Scheduling?
The results of optimized field service scheduling are:
Why contact ORTEC to optimize Field Service Scheduling?
ORTEC is a leading company in supporting the process of field service scheduling. The assignment of tasks to the field service engineers can be done in advance by the optimizer, but also real-time during execution on the day itself, when ad hoc orders are entered. Follow-up during execution is supported by the mobile app solution, and maximizes the employee and customer service. In this way service, cost and customer satisfaction are improved simultaneously.