E-commerce Fulfillment
With e-commerce booming, consumers expect order deliveries to be the same day or the next day, without extra costs and with full transparency on the logistics operation. Customers also expect an outstanding experience in physical stores. To stay ahead in this fast-changing and competitive world, it is key to provide excellent customer service and flexible deliveries. ORTEC is often involved in routing: Making the delivery schedule on a tactical and operational level, as well as last-minute adjusting on the delivery day itself. Your omnichannel proposition will profit from advanced forecasting, time-slot booking, and a very efficient and reliable delivery process.
The challenges
- Loss-making operations with a high service level expectation
- Need for responsiveness & omnichannel capabilities
- Lack of analytical insight into operational costs
How we create value?
- By utilizing advanced cloud-based routing strategies
- By smart combinations of time-slots & operational routing
- By introducing advanced analytics models in the operation
Benefits
- Significant savings in costs
- Increased customer loyalty and engagement
- Organized and efficient delivery system
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