Albert Heijn, the largest online supermarket in the Netherlands, operates eight fulfillment centers fulfilling online orders six days a week for 86% of the country's households. Using 20 cross-dock hubs and a fleet of over 1500 vehicles, including bikes and vans, they efficiently process approximately 300,000+ orders per week.

Albert Heijn relies on ORTEC's advanced cloud-based routing solutions to calculate optimal routing plans continually for the upcoming weeks. This is based on real-time entry of all booked orders. The optimizer's quality has enabled Albert Heijn to achieve significant cost savings, reduce CO2 emissions from logistics miles traveled, and position itself for future e-commerce growth.

Moreover, the routing engine's results are employed to compute personalized time slots for customers. As customers visit the website, the system instantly calculates the best available and feasible time slots based on their profiles. Steering customers towards efficient (and sustainable) time slots can lead to substantial additional savings compared to the less personalized current approach, where time slot prices are relatively static.