Solutions

Field Service Operations

The shortage of skilled workers is increasing but your customers’ expectations are on the rise. Our cloud-native solution for field service operations leverages the world’s most intelligent optimizers for scheduling and dispatching. It helps you improve your service levels and reduce costs, while driving customer loyalty and employee retention.

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Gain agility, speed and effectiveness

An effective field service schedule is vital to improve the overall customer experience and meet your company's business goals. Yet, everyday challenges often get in the way: a high priority job comes in unexpectedly, a field technician calls in sick, a customer is not home. A true measure of service is how efficiently and effectively your organization adapts to these changes.

ORTEC

Enhance your service delivery with schedule optimization

ORTEC’s solutions for field service operations give you direct access to proven optimization technology. By applying algorithms based on market trends and recent developments in the field of mathematics, ORTEC offers the ideal solution for complex scheduling and optimization issues in the field service world.
Create and manage job schedules. Automate your scheduling processes to efficiently allocate available field workers. Tune the schedule continuously and in real-time as new work enters the plan, even if it's an emergency or an assignment with a tight timeline.

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ORTEC

Drive productivity and customer satisfaction in Field Service Operations

ORTEC's unparalleled schedule optimization technology ensures ongoing business success and helps you adapt to the market’s dynamic forces.

Our six-step framework:

  1. Predict: Use your historical data to forecast demand and estimate the capacity required.
  2. Prepare: Use your forecast information to allocate resources, define service areas and optimize patterns for recurring visits.
  3. Plan: Give customers the opportunity to book their own time slot; plan & schedule daily operations.
  4. Execute: Get a real-time overview and control of the plan’s realization (control-tower concept).
  5. Monitor: Be in control of your operations with transparency over all operational data & KPIs.
  6. Improve: Use intelligent analytics apps to improve your business in a continuous manner.

Continuous Optimization

Service delivery plays an essential role in winning over and retaining customers. In turn, an efficient scheduling system running continuously in the background is a necessity to achieve these targets. ORTEC for Field Service optimization is always on to improve both your planning as well as your operational performance.

ORTEC for Field Service allows you to achieve a better quality of service and respond more efficiently to unexpected events through non-stop scheduling improvements.

Start quickly

Get up and running in weeks

Integrate easily

Seamless integration with your back-office systems

Optimize elastically

Scale up when it counts: during schedule optimization

Schedule continuously

Adapt quickly when you face the unexpected

Available continually

Always on, any time and every day

Field Service Customers

Some of our Field Service customers are Carglass, Bam Energy & Water and Saval

Interested to know more?

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