Dispatching

What is Dispatching?

Dispatch is a procedure for assigning drivers and employees or vehicles to tasks (like shifts or routes). Industries that provide dispatch services include transport companies, taxicabs, couriers, emergency services, shopping and retail, and home and commercial services.

Why optimize Dispatching?

When there are multiple employees or vehicles to assign to tasks -- especially for larger organizations -- it quickly becomes complex to do this in the most optimal way. Typically a number of factors need to be considered, such as: availability, labor guidelines, capabilities, distance, and other restrictions. Therefore, creating a 'dispatcher' role to help plan and manage dispatching activities becomes critical -- as does providing routing and dispatch software solutions to support their complex functions.

How do you optimize Dispatching?

Software solutions can provide recommendations for assigning the best employee or vehicle to a task, based on a large number of decision rules. Dispatching Optimization software solutions can also assign a large number of vehicles or employees to a set of tasks in a single batch, reducing planning time. A common practice is that the technology is applied in a hybrid method: the optimized recommendation is reviewed by the user, and can be accepted in whole, or manually adjusted, e.g., by overruling some constraints.

What are the results of optimized Dispatching?

When optimizing dispatching with the ORTEC scheduler, it is possible to incorporate a huge range of business requirements, including:

• Congestion pattern analysis that takes account of traffic information to improve ETA accuracy.
• Flexible approach to time restrictions.
• Compliance with regulations on driving time.
• Safety guidelines for distribution of axle weight.
• Hazardous route restrictions and length, width, height and weight route limitations.
• Cross-docking and consolidation of shipping orders.
• The ability to incorporate compartment planning.
• Support for intermodal transportation.
• Fleet cleaning and maintenance schedules.

Why contact ORTEC for your Dispatching optimization?

ORTEC has strong optimization software solutions, focused on supporting the dispatcher. Functionality includes batch optimization and proposal functionality during resource planning and execution for all kind of resources, like employees, trucks, trailers, etc. This functionality allows organizations to improve efficiency, reduce dispatching and delivery costs, and improve customer service.