Albert Heijn, the Netherlands’ largest online supermarket, delivers groceries six days a week nationwide. Managing hundreds of thousands of weekly orders efficiently and sustainably is complex. With ORTEC Home Delivery Logistics, they plan and run their last-mile operations.
The challenge: complex logistics at scale
Albert Heijn fulfills online orders from eight fulfillment centers and 20 cross-dock hubs, reaching most Dutch households with a mixed fleet of vans and delivery bikes, and routes and delivers an average of more than 300,000 grocery orders a week. At that scale, the difficulty is offering customers convenient delivery windows while keeping every vehicle route efficient and emissions low.
Impact in numbers
Leading retailers use ORTEC’s logistics software to cut costs, reduce emissions, and drive peak operational efficiency.
grocery orders routed and delivered per week
Albert Heijn routes and delivers more than 300,000 online grocery orders each week across the Netherlands using ORTEC Home Delivery Logistics
more available timeslots
Dynamic time slot booking helps you offer customers more choice - up to 20-30% - while steering demand toward options your network can serve efficiently.
more deliveries with the same fleet
Continuously optimized schedules help you fit more orders into the day without adding the same level of extra capacity.
One platform, including premium delivery
Beyond standard delivery, ORTEC Home Delivery Logistics supports flexible planning for demand peaks and future expansion, along with optional premium services such as white-glove delivery for sensitive or high-value items. Managing standard and premium delivery from one product keeps planning consistent as volumes change.
The benefits: Reliable home delivery at scale
Dynamic timeslot booking and real-time routing let Albert Heijn run grocery home delivery reliably at scale.
More cost-effective and lower-emission delivery windows for customers
Well-filled, efficient vehicle routes
Real-time tracking and visibility of all orders
Flexible planning for demand peaks and future growth
Standard and premium delivery managed from one product
Take the next step
See our software in action
Whether you're evaluating options, facing a specific challenge, or just want to see the software in action - we're ready to help you explore what comes next.
