Empowering Efficiency and Productivity with ORTEC Workforce Scheduling
Colruyt Group, a Belgian family business spanning three generations, has evolved into a retail powerhouse operating in three countries. In addition to its grocery retail operations, the group also ventures into non-food sectors such as fitness, cycling, and fashion. As the company grew, Colruyt recognized the need to standardize certain logistical processes and sought an external IT partner for support. After careful consideration, they chose ORTEC for workforce scheduling. In this interview, Stephan Bobbaers, Program Manager at Colruyt Group, provides insights into their decision to adopt ORTEC Workforce Scheduling and the benefits they have derived from it.
Boosting Productivity through Streamlined Workforce Scheduling
We interviewed Stephan Bobbaers, Program Manager at Colruyt Group, to gain insights into their experience with ORTEC Workforce Scheduling.
Stephan, could you tell us about Colruyt Group and its diverse business units?
Stephan Bobbaers: Colruyt Group is a large and diverse company with various business units within our group. We originated in food retail but have expanded into non-food activities such as fitness, cycling, and fashion.
What led Colruyt Group to seek a new partner for standardized logistics processes?
Stephan Bobbaers: As our company grew, we recognized the need to standardize certain logistics processes. We aimed to move away from the outdated and fragmented landscape we had and transition towards a future-proof and standardized system. That's when we decided to partner with ORTEC to provide an active system for workforce scheduling.
What were the key areas where you wanted to see value from the solution?
Stephan Bobbaers: We wanted a solution that could deliver value in two critical areas.
- First, we aimed to enhance the efficiency of the planning process itself.
- Second, we wanted to improve the effectiveness of the planning, ensuring high-quality plans that align with legal and internal obligations while optimizing productivity.
He continues: With the implementation of ORTEC Workforce Scheduling, we have seen remarkable improvements. The solution allows us to create quality plans faster, reducing the time required for planning managers and team leaders on a daily basis.
Additionally, we have witnessed the output of the planning process becoming more effective. Our plans now meet all legal and internal obligations, while also driving productivity. The implementation of this new tool and process has resulted in a tangible increase in operational productivity.
Stephan Bobbaers, Program Manager at Colruyt Group
"Today, after the implementation of ORTEC Workforce Scheduling, we see that we arrive at a planning result faster. It requires less time for the planning manager, the team leader, to effectively create a plan on a daily basis. We effectively see an increase in productivity in our operations as a result of implementing the new tool and processes."
What are your future plans regarding this partnership with ORTEC?
Stephan Bobbaers: We are excited about the future and the potential for further optimization. We believe there are additional opportunities beyond what we have achieved so far. We will submit change requests to ORTEC and work together to realize these optimizations.
Additionally, we are interested in exploring self-servicing options and making informed decisions about our organization's future needs. But what is certain is that our collaboration with ORTEC will continue beyond the completion of this implementation journey.
Empowering Efficiency and Productivity with ORTEC Workforce Scheduling
Watch the interview with Stephan Bobbaers, Program Manager at Colruyt Group, providing insights into their decision to adopt ORTEC Workforce Scheduling and the benefits they have derived from it.
