DSV

The challenge

As a major logistics service provider, DSV faced the challenge of making its extensive warehouse operations more efficient and modern. The traditional, decentralized workforce scheduling approach using Excel files and numerous communication lines between supervisors, staffing agencies, and permanent employees was time-consuming and hindered team focus.

How we create value

Centralized Planning: ORTEC offers a central platform for workforce planning, making all relevant information available in one place.
Optimization: ORTEC’s workforce scheduling software uses advanced algorithms to optimize schedules and thus increase efficiency.
Forecasting: ORTEC enables more accurate forecasts of future demand, improving planning alignment.
Communication: ORTEC streamlines communication between all involved parties.

Benefits

Increased efficiency
Improved customer satisfaction
Better insights
Greater flexibility

Industries

Transportation & Storage

Bekijk het interview met Robert Speelman, Director Operations Excellence at DSV BE/NL

DSV Optimizes Warehouse Planning with ORTEC Workforce Scheduling, Gains Flexibility

The Solution

DSV chose ORTEC Workforce Scheduling to implement central resource planning. By consolidating all schedules into one system, DSV now has a clear overview of activities and can deploy resources more efficiently, even across different locations.

Implementation and Change:

The implementation of ORTEC Workforce Scheduling was a phased process that took several years. This was because DSV wanted to gradually transition a large number of sites to the new planning system. DSV placed a strong emphasis on change management to involve and convince employees and supervisors of the new system's benefits. The centralization of planning saves time and enables DSV to work more efficiently.

Challenges and Successes:

Like any implementation, DSV faced challenges. Thorough preparation and close collaboration with ORTEC were essential to find a solution that perfectly met DSV's specific needs. DSV advises that when changing a planning system in cooperation with an external partner, you should first discuss and detail the design of the new system together. This ensures the contract and final solution are clear for everyone.

Results:

Thanks to ORTEC Workforce Scheduling, DSV can now:

Predict More Accurately: Closer collaboration with customers allows for better workload forecasting.
Deploy Staff More Flexibly: The overview across multiple locations allows for more efficient resource deployment to better handle demand fluctuations.
Increase Productivity: With sharper planning, DSV can do more work with the same number of employees or the same amount of work with fewer people.

Conclusion:

With ORTEC Workforce Scheduling, DSV has taken a significant step toward more efficient and flexible warehouse planning. The centralization of planning has led to a substantial productivity improvement and enables DSV to better meet the growing demands of its customers.

DSV