Eppendorf SE, headquartered in Hamburg, Germany, is one of the leading life science companies in the field of sample management. The corporate group globally develops, produces and distributes premium devices and systems for use in laboratories across various industries. The product portfolio includes pipettes, pipette tips, centrifuges, mixers, ultra-low temperature freezers, as well as a wide range of high-quality consumables.

After attending an ORTEC customer event, showcasing similar customer solutions, Eppendorf decided to use and implement the SAP add-on ORTEC for SAP (O4S) for the optimization of required shipping cartons (CPO), optimal pallet building (PPO) and load space optimization for trailers, containers etc. (VSO). Additionally the Sales/Delivery Order Sizing function is used, ensuring that customer orders can be sized flexibly to maximize the fill-rate of the shipping containers.

Eppendorf SE aimed to comprehensively optimize their export logistics processes and significantly reduce associated costs in the long term. In the previous solution, the required data first had to be exported and then manually processed for shipping in an external tool, which was very labor-intensive. With the introduced ORTEC solution, several advantages were realized.

Planning, testing and the successful implementation just took one year. The complex functionality of the ORTEC standard software already covered a significant scope of the required features, thus reducing the number of necessary customizations to a minimum. Thanks to online presentations and coordination meetings the introduction went smoothly even during the COVID-19 pandemic. The user acceptance is high and the targeted optimization potentials were fully achieved.