Why attend this webinar
In this online webinar, we’ll talk about some of the challenges we hear most consistently:
- Capacity planners spend much of their time firefighting instead of planning ahead
- Mismatches between demand and capacity becoming visible too late
- Difficulty comparing demand (such as volumes or revenue) with capacity (such as FTE or hours)
- Limited visibility into the financial consequences of capacity decisions
- Critical planning steps still relying heavily on Excel spreadsheets.
What you will learn
During this webinar, we take a structured look at how workforce capacity management works in practice and where improvement opportunities often lie. We’ll explore:
1. Where workforce costs are really determined
Why many cost drivers sit before the roster is even created
2. Why demand and capacity are so hard to compare
And how differences in ownership, definitions, and units create misalignment
3. How mismatches between demand and capacity develop over time
And why they are often only detected late in the process
4. Why capacity planners often end up in firefighting mode
And what structural factors drive this behavior
5. What “good” looks like in practice
How organizations move towards continuous capacity steering: Better forward-looking visibility Scenario-based decision making Earlier identification of mismatches
Suzanne Thomasson
Speaker: Suzanne Thomasson
"Suzanne Thomasson is a Senior Business Consultant and Capacity Management Expert at ORTEC."
Webinar details
📅Date: Tuesday 23rd of June, 2026
🕘Time: 12:15 AM – 13:00 AM (CEST)
🎟 Format: Online webinar
Secure your place in this webinar and gain clearer insight into how your capacity decisions shape workforce cost and performance long before execution begins.
