Join us!
Job description
We are looking for an IT Support Specialist who takes responsibility for quality, structure, and continuity within IT Support.
In this role, you not only resolve incidents, but also monitor and improve the system in which this takes place. You are technically strong, think in processes, and are willing to address colleagues when necessary.
What will you do?
Independently handle complex IT incidents and service requests (1st and 2nd line)
Take ownership of tickets from intake to structural solution
Install, configure, and manage hardware and software
Actively manage assets, compliance, and documentation quality
Identify structural issues and translate them into concrete improvement actions
Automate and standardize recurring activities
Coach and provide technical support to less experienced colleagues
Contribute to international IT projects and collaboration
Where will you work?
Your base location is Zoetermeer. In addition, you will regularly visit offices in the Netherlands and Belgium. You will work in a compact and professional team where ownership, transparency, and quality are the standard — not optional.
Who are we explicitly looking for?
We are looking for an IT Support Specialist who:
Looks beyond the ticket and takes responsibility for the bigger picture
Feels comfortable in a role with substantive influence
Not only suggests improvements, but also implements and secures them
Remains calm under pressure and is willing to make decisions
Who you are
You recognize yourself in the following:
At least 3 years of experience in a professional IT support environment
Demonstrable experience with Windows OS, Active Directory, Entra ID, Intune, Microsoft 365, and Hyper-V
In-depth knowledge of commonly used hardware, such as laptops, meeting room equipment, etc.
Experience with ticketing tools (Zendesk, Freshdesk, or similar) and improving their usage
Strong in documentation, knowledge transfer, and knowledge retention
Excellent command of English (used daily)
A valid Category B driving license and own transportation
Preferred (but not optional):
ITIL v4 (applied in practice, not only certified)
CompTIA A+/Network+ or Microsoft MD-102
Experience with scripting or automation (PowerShell is a clear plus)
This role suits you well if you get energy from:
Taking responsibility for the entire support process, not just resolving individual tickets
Working independently and actively thinking about how things can be improved, made smarter, and more structured
Giving and receiving open feedback as a way to grow together
Working in an environment where structure, documentation, and knowledge sharing are essential for quality and continuity
What we offer
A permanent contract
Salary range 3280-3970 (depending on interview evaluations)
13th month salary
Holiday pay
Performance-based bonus
25–31 vacation days (depending on age)
Mobility allowance or NS Business Card
Working from abroad policy (30 days in a calendar year)
Smartphone, home working allowance, and a fully equipped home office setup
Pension scheme
Professional, informal work environment without micromanagement
Development & perspective
This role is intended for professionals who want to develop towards expert or specialist IT roles. Career growth is based on demonstrated impact, not on years of service.
Interested?
Apply if you recognize yourself in the above profile and are looking for more than an operational support role.
The process consists of an introductory interview, an online assessment, and a final interview, followed by a reference check.