Operational consistency is a defining feature of Mohawk’s distribution network, one of the largest private distribution fleets in North America. Each year, the network travels more than 40 million miles, supported by over 600 trucks and more than 4,000 trailers moving daily to and from customers. Across North America, Mohawk manages a significant amount of distribution and warehouse space. Despite their scale, with the help of ORTEC's connected planning, Mohawk consistently maintains more than 97 percent on time delivery.
The challenge: support complex final-mile operations for a large private delivery fleet
Mohawk Industries operates one of the largest private delivery fleets in North America, supporting a broad customer base and an evolving mix of flooring products. As the company’s distribution network grew, its legacy routing platform struggled to keep up. Mohawk needed a scalable, flexible solution that could support complex final‑mile operations, improve planning efficiency, and adapt as volumes, products, and market conditions changed.
Created value: connected planning for routing, execution, and analysis
ORTEC provides Mohawk with an advanced optimization platform that supports routing, execution, and performance analysis within a single, integrated planning environment. By connecting planning decisions across fleets, territories, and depots, ORTEC helps Mohawk standardize operations while remaining flexible as the network evolves. Phased deployment, strong system integration, and continuous improvement have enabled faster adoption and expanded value beyond routing alone.
Senior VP, Supply Chain
Mohawk Industries
We have three fleets, one technology stack, and one interface for all drivers, regardless of what they’re doing. ORTEC plays a central role in helping us connect planning, execution, and visibility across the operation.
Outgrowing legacy routing
As Mohawk’s delivery network expanded, its legacy routing platform became increasingly limiting. The system lacked the flexibility required to support growth and could not keep pace with the evolving complexity of Mohawk’s final‑mile operations. Mohawk needed a solution that could scale with the business, improve route planning efficiency, and remain innovative as delivery operations evolved.
The company began looking for a partner that could support standardization without sacrificing agility. ORTEC stood out for its ability to support complex final‑mile delivery operations at scale while integrating seamlessly with Mohawk’s internal transportation systems. Advanced route optimization, strong integration capabilities, and a clear focus on continuous improvement aligned with Mohawk’s long‑term distribution strategy.
“We wanted someone that could scale but could be agile, that could help us standardize our business, but also be flexible, We felt ORTEC was the right solution.”
For Mohawk, the decision was less about replacing a tool and more about finding a partner that could evolve alongside the business.
Execution and adoption
Mohawk and ORTEC took a phased approach to deployment, rolling out the solution warehouse by warehouse. This allowed teams to stabilize quickly, train planners efficiently, and build confidence early in the process. The value extended well beyond route planning. By capturing and sharing critical data in real time, ORTEC enabled Mohawk to introduce digital paysheets and electronic proof of delivery, improving execution reliability and supporting a stronger customer experience. The impact was clear almost immediately.
As the partnership matured, ORTEC helped Mohawk address challenges that were not originally anticipated. "There were things we didn’t think of as we started that ORTEC helped us solve. Over our journey, they’ve helped us expand past optimization, improve our customer experience, pay our drivers faster, and digitally transform our business. We couldn’t have done these things without them as a partner."
Senior VP, Supply Chain
Mohawk Industries
It was almost instantly apparent to us that we picked the right partner,. ORTEC did what they said they were going to do, which was awesome. But they also owned the outcome, not just the process.”
The benefits: one platform, broader planning
The results have been tangible across Mohawk’s distribution network. Route planning has become more efficient, miles and fuel usage have been reduced, and the network has gained greater flexibility and delivery reach. Customer service has improved through faster, more reliable execution, and the solution has proven its ability to scale alongside Mohawk’s continued growth.
Improved route planning efficiency with reduced miles and fuel usage
Greater flexibility across territories, delivery frequencies, and depots
Faster, more reliable delivery execution and customer service
Broader planning and execution capabilities within one automated platform
A scalable foundation for dynamic and multi‑depot routing
With ORTEC, Mohawk can now complete more of its supply chain planning process in a connected platform. The solution supports zone engineering, route planning, optimization, dispatch and execution, control tower visibility, performance analysis, and analytics integration. As Mohawk integrates acquisitions and revisits service areas, ORTEC enables the company to reevaluate delivery frequencies and territories through structured planning rather than manual effort.
Mohawk's business continues to change, and its distribution strategy must evolve with it. As customer needs, delivery requirements, and market dynamics shift, maintaining an efficient and responsive transportation network requires ongoing adaptation. "ORTEC helps us make sure that we're planning our territories and changing delivery frequencies so we can optimize cost as volumes change."
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