Technical Services
Uptime is everything, and it is becoming increasingly easy to provide your customers with constant uptime for lower costs than ever before. ORTEC’s solutions for field services help you manage your appointments cost-effectively, and can also be used for facility, cleaning and security companies. You can predict and pass on the times of appointments and optimize route planning, while stay keeping the flexibility to react to last-minute changes. During this process, ORTEC’s solutions even let take your employees' preferences and the relevant labor laws into consideration. The mobile app can be used to easily make follow-up appointments on-site. That not only optimizes the service you provide to your customers and employee satisfaction, but also helps avoid unnecessary costs. The result? Optimal employee scheduling, both on the road and on location. Wherever, whenever.
The challenges
- Improve customer and employee experience while controlling costs
- Manage the complexity of increased customer demands (skills and service levels)
- Become more predictable (deliver what you promise)
- Balance trade-offs between costs and experience scores
How we create value?
- By increasing first-time fix due to time-slotting and skill matching
- By increasing customer experience introducing self-service time-slotting
- By using advanced algorithms to optimize routes
Benefits
- Increased customer loyalty
- Increased technician engagement
- Improved service chain visibility and efficiency
- Controlled costs and lower CO2 emissions
