Timber Building Supplies Holland
Read time: 3 minutesThe Challenge
In a game-changing move to revolutionize their logistics operations, TABS Holland, renowned for their extensive range of building supplies, has partnered with ORTEC and OrangeNXT. This strategic collaboration aims to enhance communication and streamline processes for planning, drivers, and distribution centers. We had the opportunity to interview Suzanne Lensen, Consultant of Business Improvement CRM & Transport at TABS Holland, who shared valuable insights about the collaboration and its impact on the company's operations.
How we create value
"Through our collaboration with ORTEC and OrangeNXT, TABS Holland has created significant value in our operations. We have achieved a remarkable 50% reduction in administrative tasks, resulting in increased productivity and time savings. Additionally, our error margin has decreased by 10%, leading to improved accuracy and customer satisfaction. The implementation of this joint solution has also enhanced our planning efficiency by approximately 20%, allowing us to optimize resources and deliver goods on time. These achievements highlight the tangible benefits and added value we have gained from our partnership with ORTEC and OrangeNXT." says Suzanne Lensen.
Benefits
- - 50% administration
- -10% errors
- +20% efficiëncy
Transforming Logistics Efficiency
An Interview with Suzanne Lensen, Consultant of Business Improvement CRM & Transport at TABS Holland.
"TABS Holland's collaboration with ORTEC and OrangeNXT has been instrumental in achieving our goals and objectives. We aimed to ensure consistent communication, track trips effectively, create optimal planning, and gain a better understanding of daily operations. By addressing incidents promptly, our ultimate goal is to provide a seamless customer experience, where any incidents are resolved without the customer even noticing." says Suzanne Lensen.
Seamless Integration for Efficient Planning
Suzanne continues: "The integration of ORTEC's mobileNXT and Routing & Dispatch with OrangeNXT has had a tremendous impact on our logistics efficiency. We have significantly reduced administrative tasks by 50%, decreased the error margin by 10%, and improved planning efficiency by approximately 20%. This integration allows us to quickly address incidents and ensure seamless communication across all departments. Our drivers can report deviations, leading to immediate notifications and timely problem-solving, resulting in improved efficiency throughout the transportation process."
Suzanne Lensen, Consultant Business Improvement, CRM & Transport
"-50% Administration, -10% Errors, +20% Efficiency"
Empowering the Driver
"The benefits of this joint solution have been remarkable. We have eliminated excessive paperwork, transitioning to a digital system that provides real-time updates. This has not only streamlined communication between departments but also empowered our drivers. They are no longer burdened with administrative tasks, such as making phone calls and taking photos. Instead, they can focus on their core responsibilities, leading to improved productivity and a better overall experience for both drivers and customers," Suzanne explains.
Streamlining Communication and Collaboration
Suzanne highlights: "The collaboration between ORTEC and OrangeNXT has significantly improved communication and coordination between our drivers and the sales department. Our sales team now receives immediate notifications regarding driver reports, eliminating the need for extensive phone calls and coordination. This streamlined communication enables prompt action and efficient problem resolution, ensuring that our customers receive exceptional service."
Future Expansion and Benefits
Looking towards the future, Suzanne shares: "We are extremely pleased with the outcomes so far, and we have definite plans for future expansion. Currently, we are working on integrating OrangeNXT with our CRM system, enabling seamless communication between drivers and the sales organization. This integration will provide real-time notifications of driver reports, allowing us to take prompt action and ensure timely deliveries. Additionally, by leveraging Data Driven Logistics, we aim to further enhance our planning efficiency and operational effectiveness."
Conclusion
Suzanne concludes: "The collaboration between ORTEC and OrangeNXT has provided TABS Holland with a future-proof solution. By embracing innovative technology and streamlining our processes, we anticipate continued improvements in our logistics efficiency and customer satisfaction. With the ability to collect and analyze more data, we can adapt our planning strategies to meet evolving industry demands. The collaboration has empowered us to stay at the forefront of the industry and provide exceptional service to our customers."
TABS: -50% Administration, -10% Errors, +20% Efficiency
TABS Holland now consists of fifteen wholesalers and trading companies where you can find everything you need to build a house, from the concrete foundation to the roof tiles.
TABS Holland has entered into a partnership with ORTEC and OrangeNXT to find a comprehensive solution to ensure consistent communication between their planning, drivers, and distribution centers. Suzanne Lensen, Consultant of Business Improvement CRM & Transport, testifies in this video about the goals that were achieved with the joint solution provided by ORTEC and OrangeNXT.
Watch the interview with Suzanne
