Boost your Field Service operations with ORTEC
As the shortage of skilled workers grows, your customers’ expectations continue to rise. Our cloud-native solution for field service operations harnesses the power of the world’s most intelligent optimizers for time slot booking, scheduling, and dispatching. This innovative approach enhances your service levels, cuts costs, and boosts both customer loyalty and employee retention.
Watch the video for an introduction to ORTEC for Field Service >>
Gain agility, speed, and effectiveness
A well-structured field service schedule is crucial for enhancing the customer experience and achieving your company’s business goals. However, daily challenges often disrupt your plans: an urgent job arrives unexpectedly, a field technician calls in sick, or a customer isn’t home. The true measure of your service lies in how efficiently and effectively your organization adapts to these changes.
Enhance your service delivery with schedule optimization
Enhance your service delivery with schedule optimization
Unlock the power of ORTEC’s solutions for field service operations and gain direct access to proven optimization technology! By leveraging advanced algorithms rooted in market trends and cutting-edge mathematical developments, ORTEC delivers the perfect solution for tackling complex scheduling and optimization challenges in the field service industry.
Effortlessly create and manage job schedules while automating your scheduling processes to allocate available field workers efficiently. Continuously fine-tune your schedule in real-time as new work comes in, whether it’s an emergency or a time-sensitive assignment.
Drive productivity and customer satisfaction in Field Service Operations
ORTEC's unparalleled schedule optimization technology ensures ongoing business success and helps you adapt to the market’s dynamic forces.
Our six-step process:
- Predict: Use your historical data to forecast demand and estimate the capacity required.
- Prepare: Use your forecast information to allocate resources, define service areas and optimize territories based on contracts.
- Plan: Give customers the opportunity to book their own time slot; plan & schedule daily operations.
- Execute: Get a real-time overview and control of the plan’s realization.
- Monitor: Be in control of your operations with transparency over all operational data & KPIs.
- Improve: Use intelligent analytics apps to improve your business in a continuous manner.
Continuous optimization for elevated service
Service delivery is crucial for winning and retaining customers. To achieve these goals, you need an efficient scheduling system that operates seamlessly in the background. ORTEC for Field Service Optimization is always on, enhancing your planning and operational performance.
With ORTEC for Field Service, you will elevate your service quality and respond swiftly to unexpected events through continuous scheduling improvements.
Harness limitless optimization capabilities
Get up and running in just weeks
Experience swift and precise time slot calculations
Operate continuously, any time, every day
Respond quickly to unexpected challenges
Enjoy seamless integration with your back-office systems
Ready to get started?
Do you want to learn more about ORTEC’s solutions to optimize your Field Service teams and operations? Contact us and let's start a conversation.Â