Are you ready to exceed customer expectations and revolutionize the e-commerce and retail experience? Embracing advanced optimization and next-generation technologies is the key to delivering exceptional service levels and creating a seamless customer journey.
Get ready to dive into an e-guide that unveils strategies used by successful e-tail and logistics leaders to harness the power of optimization technology. Discover how these industry trailblazers are maximizing business benefits and elevating customer service in the world of retail and e-commerce. We reveal a six-step methodology for advanced last-mile logistics, where superior optimization drives efficiency and transforms the customer experience.
Discover the 6 Essential Steps to Success
Join us as we explore the success stories of industry leaders who have conquered last-mile challenges. We'll guide you through six essential steps that will empower you to deliver unparalleled customer service. Get ready to equip your organization with the tools and strategies needed to make impactful investments and drive transformative change. It's time to boost your operations to the next level.
6 Essential Steps to Success:
- Step 1: Get insight into your customers and your cost-to-serve.
- Step 2: Predict the right volume, required capacity, and essential resources.
- Step 3: Give customers the flexibility to select their own time slot.
- Step 4: Optimize routing in a complex network.
- Step 5: Hire the right people at the right time.
- Step 6: Deliver reliable end-to-end information to the customer.
The Growth of E-Commerce and Logistics Complexity
The increasing popularity of online commerce results in more logistics complexity for retailers and 3PL companies. The growth in home deliveries differs per type of product. Home delivery has been common for years for catalog sales but still rather small (though growing rapidly) in delivering groceries all the way into consumers’ kitchen.
Regardless of the type of product they’re buying, customers expect a high level of service and an excellent experience. Flexibility is key. For instance, consumers prefer to choose their own delivery day and time slot, they like to have the option to change the location on the day of delivery, and value an easy way to process returns. If you want to support these kinds of services, you will need powerful and flexible optimizers or, in other words, advanced optimization.
Customers expect high service levels and an excellent experience. If you want to support these expectations, you will need to embrace advanced optimization and next-generation technologies.
Our e-guide walks you through the six essential steps you can take to offer stellar customer service, while making sure your organization is ready to make the necessary investments and changes. When your operation applies these steps, you will gain significant benefits in a number of operational and service areas:
- You upgrade your customer service, giving customers the ability to book their own time slot without incurring a high increase in delivery costs, and offer an improved SLA, and the delivery of reliable, real-time ETAs to the receiver.
- You are able to increase employee satisfaction, while at the same time improving the efficiency and utilization of employees. You also better utilize resources in your distribution centers and warehouses.
- You decrease distribution costs considerably by using state-of-the-art optimization to better assign orders to routes.
To learn more, download our E-Guide to better-data driven decisions.
