Facility Services
In the world of Facility Services, it is essential that your employees are loyal to your organization, whether it involves cleaning, security, or catering. Keeping your staff satisfied is crucial, especially in a time when qualified and talented workers are scarce. ORTEC’s workforce scheduling solutions help you enhance employee engagement and create smarter schedules. This way, you can optimally deploy your personnel while ensuring flexibility in demand and supply.
Challenges in Facility Services
The Facility Services sector faces significant challenges that put pressure on efficiency and employee engagement:
- Staff shortages: The staff shortage in Facility Services is substantial. The COVID-19 pandemic has further increased the pressure on cleaning services, and the demand for security personnel has also risen.
- Unpredictable workload in catering: Remote work makes it difficult to predict the workload in catering, leading to last-minute disruptions and unpredictable crowds in corporate cafeterias.
- Lack of collaboration between locations: Insufficient collaboration can result in some locations becoming overburdened and needing to hire temporary staff, while nearby locations may still have available employees.
- Complexity in leave balances and compliance with Labor Agreements: The absence of an end-to-end process for leave balances and compliance with labor agreements, including the Working Hours Act, complicates payroll management.
- Employee engagement and retention: Retaining employees is a constant concern. They often want to work more hours, but these requests are not always communicated to the planning organization. Additionally, the distance between employees and the organization, especially when they work at client locations, makes it challenging to keep them engaged.
Optimizing Workforce Scheduling Processes
ORTEC offers workforce management solutions that address the entire planning process for Facility Services organizations. By deploying powerful optimizers, both quantitative and qualitative goals can be achieved:
- Support for the entire planning process: From forecasts to budget control and payroll management.
- Powerful optimizers: These take regulations, qualifications, and employee preferences into account during staff scheduling.
- Modules like Shift Bidding and Employee Self-Service (ESS): These engage employees actively in the planning process.
- User-friendly Portal and App: Employees can access their schedules, report changes, sign up for extra work, and stay updated on organizational news and internal communications.
- Advanced analytics tools: These calculate when and where to schedule employees most effectively, both in the short and long term, and help measure KPIs, facilitating continuous improvement.
Save up to 20% on staffing costs
Use your scarce planning capacity more efficiently and save significantly on staffing costs.
Better utilization of available capacity
Save 1% to 3% on labor costs through optimal deployment of your employees.
Higher employee engagement
Improved (internal) communication and influence over schedules lead to greater employee engagement, enhancing their satisfaction and loyalty.
Quantitative support
With data analysis and reporting from workforce management systems, gain insights into performance, helping identify improvement areas and optimize processes.
