Impact CasesSustainabilityVision
Home
EducationCareersContact us
Education
Careers
Contact us
Industries
Solutions
Impact Cases
Sustainability
Vision
About us
News & More
Home

Why Choose ORTEC?

ORTEC is a global leader in data-driven optimization software and AI-powered analytics solutions, dedicated to enhancing your business's efficiency, predictability, and effectiveness by addressing complex supply chain challenges. We collaborate closely with clients to revolutionize and transform their supply chain and logistics operations. With strategically positioned offices worldwide, we deliver solutions on a global scale, while providing localized expertise and support.

Stay connected
© 2025 ORTEC |Privacy statement |Legal
Industries
ManufacturingRetail & WholesaleEnergyTransportation & Storage
Solutions
B2B DeliveryE-Commerce DistributionBulk & Liquids ReplenishmentField ServiceProductivity & EngagementOther Solutions
Impact Cases
Sustainability
About Us
Our Partners
Featured Insights
Data and AI in the Boardroom - Issue No. 6
Careers
Find JobsOur LocationsYoung ProfessionalsWorking@ORTECCareer Events
Contact Us
Stay connected

Sign Up for Our Global Newsletter

Subscribe to get our latest insights and our quarterly digital magazine.

Stay connected
© 2025 ORTEC |Privacy statement |Legal
The Best Ways to Reach Us
  • Log onto the Customer Portal (the preferred method)
  • Call us at 1.404.736.9799
  • Email us at servicedesk-usa@ortec.com

Have Operations Questions Related to Your Software?

Most questions can be addressed by contacting your account manager. If you have an urgent issue/question that requires immediate attention, please contact one of the below service managers. Note that this is only for escalation-levels matters.


For Escalation-Level Questions, Contact Us:

ROUTING & WORKFORCE TEAM

Alexandru Ionut Paris
Service Manager
alexandru.paris@ortec.com
404.736.9757

Sebastiaan Vooijs
Director Operations
sebastiaan.vooijs@ortec.com
678.787.9813

SAP & LOADING TEAM

Kristen Dorf
Service Manager
kristen.dorf@ortec.com
+49 421 96 039 331

Jason Wright
Director Operations
jason.wright@ortec.com
404.736.9746

Insights

Customer Support

We're here to support you.
There are many ways we can support you and your business. The most convenient way is to contact us via the ORTEC Customer Support portal. Your account managers and service managers are also available to support your needs. Contact information is listed below.

Customer Support can also review your support processes, as part of standard maintenance, to see if there are areas that can be improved or streamlined. Our Customer Portal is continually being improved for a better user experience. Need a refresher session in the basics of submitting a ticket? Contact us and we'll be happy to arrange it.

Support center