Insights

Customer Support

We're here to support you.
There are many ways we can support you and your business. The most convenient way is to contact us via the ORTEC Customer Support portal. Your account managers and service managers are also available to support your needs. Contact information is listed below.

Customer Support can also review your support processes, as part of standard maintenance, to see if there are areas that can be improved or streamlined. Our Customer Portal is continually being improved for a better user experience. Need a refresher session in the basics of submitting a ticket? Contact us and we'll be happy to arrange it.

ORTEC Customer Support Center
The Best Ways to Reach Us

Have Operations Questions Related to Your Software?

Most questions can be addressed by contacting your account manager. If you have an urgent issue/question that requires immediate attention, please contact one of the below service managers. Note that this is only for escalation-levels matters.


For Escalation-Level Questions, Contact Us:

ROUTING & WORKFORCE TEAM

Alexandru Ionut Paris
Service Manager
alexandru.paris@ortec.com
+1.404.736.9757

Sebastiaan Vooijs
Director Operations
sebastiaan.vooijs@ortec.com
+1.678.787.9813

SAP & LOADING TEAM

Kristen Dorf
Service Manager
kristen.dorf@ortec.com
+49 421 96 039 331

Marc Prellwitz
Director Operations
marc.prellwitz@ortec.com
+1.404.960.1086