Most questions can be addressed by contacting your account manager. If you have an urgent issue/question that requires immediate attention, please contact one of the below service managers. Note that this is only for escalation-levels matters.
Alexandru Ionut Paris
Service Manager
alexandru.paris@ortec.com
404.736.9757
Sebastiaan Vooijs
Director Operations
sebastiaan.vooijs@ortec.com
678.787.9813
Kristen Dorf
Service Manager
kristen.dorf@ortec.com
+49 421 96 039 331
Jason Wright
Director Operations
jason.wright@ortec.com
404.736.9746
We're here to support you.
There are many ways we can support you and your business. The most convenient way is to contact us via the ORTEC Customer Support portal. Your account managers and service managers are also available to support your needs. Contact information is listed below.
Customer Support can also review your support processes, as part of standard maintenance, to see if there are areas that can be improved or streamlined. Our Customer Portal is continually being improved for a better user experience. Need a refresher session in the basics of submitting a ticket? Contact us and we'll be happy to arrange it.