There are the Traditional KPIs we see such as Cost Per Mile, Cost Per Case, Cases Per Hour, Stops Per Route, Trailer Utilization, Delivery Stop Times, etc., but we also see some unique ones as well like, Speed to Start, Territory Net Quit Rate, Delivery Speed, and Minutes Per Route. These learnings are educating the cross-company teams to improve the areas of the business in meaningful ways. ORTEC continues to pursue strong partnerships with our customers with a goal to know and understand your company better, allowing us to help provide continuous improvements and drive overall business value.
The Impact of OPTIMUS on Your Operation
Since last year’s OPTIMUS announcement of our Customer Impact (CI) initiatives, the CI team has been relentless in engaging with all of you. We have seen a shift in many of our relationships from being just another vendor to becoming a trusted partner. This transition has allowed ORTEC to increase our understanding of your businesses and markets. We have become better equipped to discuss continuous improvement projects and how ORTEC’s solutions or training can bring further value. We have also experienced an increase in trust as you have allowed us to further collaborate on your challenges and opportunities. These interactions have enhanced our communication, brainstorming, and outcomes.
“ORTEC’s Customer Impact program provides consistent leadership, collaboration, and partnership with our customers through strategic planning, executive insight, best practices, and the passionate drive to deliver optimal outcomes for improved profitability and service at a lower risk.”
We know we have further to go with all of you. Looking forward, the CI Team is further evaluating specific analytics and processes to continuing offering a trusted partners approach and impact. We look forward to our next conversation!
Questions? Contact your ORTEC Impact Manager.
ORTEC’s solutions provide a meaningful impact on our customers. The way we measure this impact is through our customer’s Key Performance Indicators (KPIs). As our Customer Impact program matures, we have begun focusing on these KPIs. We have discovered that each industry, and customers within the industry and sometimes sub-industry, have differing KPIs that are meaningful to them.
