ORTEC’s solutions provide a meaningful impact on our customers. The way we evaluate this impact is through defining and measuring our customers’ Key Performance Indicators (KPIs). As our customer impact program matures, we have discovered that different KPIs are meaningful to each different industry, to each customer within the industry, and even to sub-industries within a segment.
There are the Traditional KPIs we see such as Cost Per Mile, Cost Per Case, Cases Per Hour, Stops Per Route, Trailer Utilization, Delivery Stop Times, and more. But we also see some unique targets, such as Speed to Start, Territory Net Quit Rate, Delivery Speed, and Minutes Per Route. We share these learnings with our cross-company teams to further improve our internal knowledge throughout the areas of the business in meaningful ways.
Through our Customer Impact program with a focus on change management, your ORTEC Impact Manager will work with you to determine or update specific measurements of success, as well as identify how to achieve your goals and meet or beat the KPIs that are right for your business – both traditional and unique.
By combining these KPIs with a change management-driven approach, you get a clear path to improve your financial and service goals. Below are just some of the specific improvements achieved by ORTEC customers in 2023:
ORTEC continues to pursue strong partnership with our customers with a goal to know and understand your company better for providing continuous improvements driving overall business value.
If you want to evaluate how your performance is in line with your current Impact KPI goals, or to get started on your Impact journey, contact your ORTEC representative to schedule a meeting with your Customer Impact Manager.
Continuous Improvement: Our Customer Impact program helps identify and measure the right KPIs for each customer’s unique business needs – and produces some outstanding results.
