At ORTEC, our dedication to enhancing our hosted customers' experience drives us to continually refine our processes and offerings. We are delighted to introduce the latest addition to our SaaS portfolio: the Self-Service Portal (SSP), designed to revolutionize user management for your organization's hosted ORTEC solutions.

The ORTEC SSP offers a number of benefits for our cloud platform services, including faster turnaround on user management, secure process with reduced sharing of sensitive data across different systems, and reporting on usage statistics.

• Efficient User Management: The SSP empowers designated technicians within your organization to seamlessly manage end users of your hosted ORTEC solutions. This tool streamlines the process of creating, modifying, deleting, and managing access rights for your planners, granting your technicians full control over user access to the provided solutions. Notably, it significantly improves the turnaround time for granting and revoking access, simplifying the setup process for new users in the system.
• Insightful User Activity Reports: In addition to its user management capabilities, the SSP allows you to extract reports on user activity, including login history, group memberships, and user utilization patterns. These reports provide valuable insights into your tool's utilization, enabling you to perform user activity audits and gain a deeper understanding of your company's work model.
• Inclusive Subscription Model: The implementation of the SSP is seamlessly included in the subscription model for our hosted solutions. Every company is entitled to two complimentary licenses for their technicians, with the option to include additional licenses in your subscription if needed. Furthermore, technicians will receive comprehensive training to effectively utilize the tool for their necessary activities.
• Continued Support and Assistance: For customers who have implemented the SSP, our dedicated ORTEC Customer Experience team remains available to assist with managing your users, providing guidance on SSP utilization, and facilitating the onboarding of new technicians to use the SSP.

The introduction of the Self-Service Portal represents a significant advancement in user management, offering a host of benefits and empowering your organization with enhanced control and insight. We are excited to embark on this journey with you and look forward to witnessing the positive impact of the SSP on your operations.

Contact your dedicated Service Manager to learn more.