Home Delivery
E-commerce is booming. But increasing consumer demand doesn’t always translate into more profit, especially when shipping companies are faced with increasing last-mile delivery costs and limited capacity. ORTEC for Home Delivery is a cloud-native solution that leverages the world’s most intelligent optimizers to help you:
- Lower fulfillment costs
- Improve delivery capacity
- Provide a stellar last-mile customer experience
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Industry:
Retail & Wholesale
Business areas:
Planning & Forecasting, Routing & Loading
Balance costs and operational efficiency in last-mile delivery
Your delivery capacity is limited, yet customer expectations are almost limitless. Today, speed and convenience are key. Customers want convenient time slots for home deliveries, and they expect to be informed about the delivery time. How can you deal with record-breaking demand in a fast and affordable way, while catering to these customer needs? How can you increase "first time right deliveries" while keeping costs under control? ORTEC for Home Delivery helps you find the right balance and successfully scale your e-commerce sales.
Last-mile delivery management software that provides end-to-end visibility and control
ORTEC for Home Delivery combines time slot booking with planning and execution functionalities. Every time a customer books a time slot, it is added to the schedule to reserve capacity. Our optimizer continuously optimizes the schedule to increase capacity for new time slots and decrease transportation costs.
A six-step framework covers the entire process end-to-end:
- Predict: Use your historical data to forecast demand and estimate the capacity required
- Prepare: Use your forecasted information to simulate and model your upcoming operations
- Plan: Give customers the opportunity to book their own time slot and plan & schedule the day of operations
- Execute: Offer real-time overview and control of the plan’s realization (control-tower concept)
- Monitor: Be in control of your operations with transparency over all operational data & KPIs
- Improve: Use intelligent analytics apps to improve your business in a continuous manner
How you benefit: Exceptional customer service and lower fulfillment costs
ORTEC for Home Delivery helps you relieve operational pressures in the last mile, while providing what customers crave: convenience, clarity, and certainty. It’s the perfect companion for any retailer with an e-commerce business.
Improve the last-mile customer experience by providing timely and sustainable (less-carbon intensive) delivery options.
Increase the availability of time slots offered to the customer, resulting in: 1 More booked orders; 2 Increased customer loyalty; 3 Engagement compared to traditional time slot booking methods. *NPS: Net Promoter Score = % Promoters – % Detractors
A continuously optimized schedule enables you to offer more time slots in a way that increases convenience for customers and your team.
Your customer books a time slot. Our delivery management software delivers an optimal route plan.
ORTEC for Home Delivery in 30 seconds
Watch the video and learn about ORTEC for Home Delivery in 30 seconds.
Home delivery management solutions for retail
Leading retailers use our software for home delivery optimization, including: Albert Heijn, Waitrose and Baldor. You can read their customer cases here.
