Zoetermeer, Netherlands - ORTEC, the software company that helps organizations optimize their supply chain and workforce planning, is launching Say Hai. This AI-powered scheduling assistant helps employees easily view their work schedules and manage scheduling matters themselves.
Instead of navigating through different menus, employees can use Say Hai directly through the Employee Self Service app. They can ask questions about their schedule in natural language, including in their native language. For example, employees can ask when they are scheduled to work, view their schedule, or update their availability. The AI assistant understands what they want to know or do and helps them accordingly. Say Hai is part of Employee Self Service within ORTEC Workforce Scheduling and makes existing scheduling functionality easier to access.
AI within existing scheduling rules
Say Hai uses the information and functionality available to employees within ORTEC Workforce Scheduling. The assistant takes existing agreements and constraints into account. Every request is checked against factors such as contracts, personal preferences, staffing requirements, and applicable laws and regulations. If a request cannot be accommodated, the assistant explains why. This allows ORTEC to combine the accessibility of an AI assistant with the reliability of existing scheduling processes. The assistant helps employees manage scheduling matters while ensuring that organizational policies and legal requirements remain leading.
More time for planners
Say Hai also benefits planners. A significant portion of their day-to-day communication consists of recurring employee questions about shifts, availability, and schedules. By making it easier for employees to find this information and manage routine scheduling matters themselves, the number of basic questions and ad hoc interruptions decreases.
This gives planners more time to focus on complex scheduling challenges, exceptions, and maintaining appropriate staffing levels. This is particularly relevant for organizations with large workforces, variable shifts, and multiple locations, where workforce scheduling requires continuous coordination.
Wouter Luijten
AI should genuinely make people’s day-to-day work easier. In workforce scheduling, that means giving employees quick answers to their questions without requiring them to contact their planner every time. With Say Hai, we make the existing capabilities of our scheduling software easier to access. At the same time, we ensure that every request stays within the organization’s agreements and rules. This reduces unnecessary communication and gives planners more time to focus on the work where their expertise is truly needed.
Say Hai is available now. For customers using Employee Self Service, the new functionality is available at no additional license cost. The assistant can easily be activated for selected groups of employees.
More information about Say Hai is available at: https://ortec.com/say-hai
About ORTEC
ORTEC is a global provider of supply chain planning and workforce management software. With reliable, AI-powered solutions, ORTEC helps organizations optimize the use of their people and resources. For more than 45 years, ORTEC has developed technology that helps organizations operate more efficiently and reliably, with a focus on human-centered innovation. ORTEC is backed by Battery Ventures.