Achieving Operational Excellence: Dion & Sons’ Journey to Enhanced Efficiency with ORTEC
Dion & Sons, a Southern California staple for over 90 years, specializes in providing a wide range of products, including fuel, lubricants, diesel exhaust fluid (DEF), and racing fuel, to a diverse customer base across the region. With a fleet of close to 100 trucks, Dion & Sons is dedicated to delivering exceptional service and meeting precise customer time windows.
As an organization that is committed to innovation and customer satisfaction, Dion & Sons sought a solution that would eliminate paper routing, optimize compartment utilization, improve adherence to customer time windows, and provide valuable data analytics for continuous improvement.
Jose Barajas, Operational Technology Lead, said, “Our primary goal was to move away from the inefficiencies of paper routing and manual processes. We needed a system that could not only capture retained product and fully utilize our truck compartments, but also meet the critical customer time windows with accuracy.”
Without a multi-compartment routing solution in place, the company often relied on spreadsheets or the knowledge of their employees. “Manually managing customer time windows without concrete metrics made it challenging to gauge our performance and identify areas for improvement,” said Barajas.
Dion & Sons partnered with ORTEC to address the company’s specific challenges and to transition from a paper-based system to ORTEC’s optimization solutions. Throughout the implementation, ORTEC worked closely with Dion & Sons to ensure that the solution captured all necessary data and that the integration with existing technology was seamless.
“Our primary goal was to move away from the inefficiencies of paper routing and manual processes. We needed a system that could not only capture retained product and fully utilize our truck compartments, but also meet the critical customer time windows with accuracy.”
— Jose Barajas, Operational Technology Lead
Dion & Sons’ adoption of ORTEC’s optimization solutions has led to enhanced operational efficiency, with streamlined routing processes resulting in cost savings, increased customer satisfaction and improved resource use. The ability to capture retain with ORTEC’s system meant that inventory levels were accurately reflected for future route planning. This was particularly crucial for optimizing compartments in their fleet of trucks, which carry a variety of fuel and lubricant products. The solution also adeptly managed customer time windows, ensuring timely deliveries that catered to the specific needs of customers. Enhanced data analytics allowed for smarter decision-making and continuous operational refinement.
ORTEC’s scalable solutions support Dion & Sons’ growth, ensuring that as the company expands, its operations remain optimized. The company is now well-equipped to face the future challenges of distribution and continue their legacy of excellence in the Southern California region.
