Smarter Scheduling, Lower Absenteeism, and Happier Employees with AI
Is your organization struggling with schedules, staffing and engagement, just like 70% of organizations? Staff shortages are a current challenge. During the HR Morgen Webinar Week, Prof. Goos Kant (ORTEC & Tilburg University) gave an inspiring session on how smart staff planning with AI helps HR teams tackle challenges around staff shortages and employee satisfaction. HR not only wants to find staff, but also retain and motivate them – and the key often lies in the planning.
The Problem
Many organizations struggle with their schedules and staffing, which can lead to employee dissatisfaction and absenteeism. Manual planning often does not meet all requirements, even if everyone is scheduled according to contract.
The Solution: Smart Workforce Planning with AI
Technology, such as AI, can strengthen your staff planning without losing sight of the human aspect. Learn how smart staff planning with AI and optimization ensures fair schedules that comply with both legislation and employee preferences.
AI can be used in various ways:
- Demand forecasting: Predicting the expected number of customers, production orders, service requests, or delivery orders allows you to see the risk of shortages or surpluses in good time.
- Scheduling (Optimizer): Honoring all employee requests can be difficult to do manually. An 'Optimizer' ensures that everyone is scheduled in accordance with the contract and all employee preferences are fulfilled.
- Self-scheduling: Supporting self-scheduling (also called co-scheduling, team scheduling, joint scheduling, or working according to wishes) enables employees to individually create or adjust their own schedule, after which a planner makes the schedule suitable. This offers employees more autonomy and transparency via a smart app.
- Generative AI: Providing an AI assistant allows employees to easily ask questions about their services or request leave via a chat interface, strengthening the employee experience.
The Results
Discover how smart staff planning with AI works in practice with real-world examples. Impressive results have been achieved at Schiphol Airport Retail:
- Sickness absence has dropped from 17% to 8%. Achieved by indicating wishes/preferences, exchanging shifts, and making information available.
- Overtime has dropped by 20%. Due to better schedules using AI and mathematics.
- Customer satisfaction has increased by 15%. Resulting from the correct deployment of staff at peak times.
Tackle HR Challenges with AI-Driven Staff Planning
In this session, Prof. Goos Kant talks about how smart planning addresses staff shortages and employee satisfaction. Watch the discussion to discover:
- Why 70% of organizations struggle with schedules, occupancy and involvement.
- How AI and optimization ensure fair schedules that comply with legislation and wishes.
- What self-scheduling means for different generations (from Gen Z to 60+).
- How you can offer employees more autonomy and transparency via a smart app.
- Practical examples such as Schiphol Airport Retail, where absenteeism was halved and overtime was reduced by 20%.
See how ORTEC Workforce Scheduling will improve your staff planning.
Let's start a conversation. We'll show you how ORTEC uses AI and optimization to build better staff schedules and a happier workforce.
