Introduction
In offering our solutions and products, ORTEC processes various categories of data, including customer data and personal data. In those cases where ORTEC hires a supplier to perform work that may require the supplier to use or process such data in order to provide some aspects of the solution or product, they are identified as a “Sub-processor” (following GDPR terminology). These Sub-processors are disclosed below. When hiring suppliers, ORTEC documents all the information security requirements for mitigating the risks associated with suppliers’ access to the organization’s assets - The personal data to be processed by the Sub-processors as well as formal procedures are well documented in Data Processing Agreements ORTEC has with these Sub-processors.
This page identifies the Sub-processors authorized to access both (i) customer data and the personal data contained within it, as well as (ii) personal data other than that contained in customer data. Any such Sub-processors will be permitted to process customer data or personal data only to deliver the services ORTEC has retained them to provide, and they are prohibited from using such data for any other purpose.
The Sub-processors are grouped by type and ORTEC solution/product.
Changes
The ORTEC Sub processor page (ortec.com/sub-processor) discloses all sub-processors that are security cleared and authorized to process customer data or personal data related to ORTEC solutions or products. ORTEC publishes the names of any new sub processors or any proposed changes on and via this page a minimum of 30 days in advance of the sub-processor's authorization to perform services that may involve secure access to customer data or of potential access to personal data related to ORTEC solutions or products. This advance notice enables customers to investigate the sub-processor, perform a risk assessment, and ask questions of ORTEC about the sub processing engagement. If a customer does not approve of a new sub-processor, the customer and ORTEC will enter into consultation to find a solution, as stipulated in the DPA.
Latest changes
2026-07-01 - Proposed new sub-processor Datadog
2026-03-19 - Supplemented the sub-processors’ names with their full legal entity name and supplemented the sub-processors' names with their full legal entity name & updated the list of ORTEC subsidiaries to reflect the current company structure.
2025-05-27 - 2 changes - supplemented the Sub-processors - General table with sub-processors ZenDesk, Sweethawk and Unbabel, fixed minor errors
2025-04-17 - 3 changes - added clarification to the sub-processors Microsoft Azure and Ekco, changed the tenant location of Ekco's Hosting Platform from Germany to Ireland, fixed minor errors
2025-04-14 - Implemented the proposed changes of March 13th 2025
2025-03-13 - Proposed 3 new subprocessor ZenDesk, Sweethawk and Unbabel
2024-09-23 - Implemented the proposed changes of August 8th 2024
2024-08-21 - Proposed new sub-processor Trend Micro
2024-08-12 - implemented 2 proposed changes of July 10th, 2024
2024-07-10 - 2 changes - new sub-processor Bird and a notification of the ORTEC Intra Group Data Transfer agreement
2023-03-14 - Effectuated proposed changes of January 30th 2023
2023-01-30 - Proposed a change to add new ORTEC Controlled subsidiary ORTEC Greece
2023-01-30 - Removed 2 ORTEC controlled subsidiaries - ORTEC Sports & IQ-TEC. Subsidaries have been sold.
2022-09-26 - Effectuated previous proposed changes of August 19th 2022
2022-08-19- Proposed a change to the use of sub-processor Cloudflare
2022-03-28 - Effectuated previous proposed changes of February 14th 2022
2022-02-14 - Proposed a textual change to the explanation text of the 'ORTEC Controlled Sunsidiaries' section of the sub-processor page
2022-02-14 - Effectuated previous proposed changes of January 6th 2022
2022-01-06 - Proposed a change to the use of sub-processor Auth0
2022-01-06 - Effectuated previous proposed changes to the sub-processors used in ORTECs hosting activities
2021-12-03 - Proposed a change to the sub-processors used in ORTECs hosting activities
2021-07-21 - Added ORTEC product 'ORTEC Carrier Portal' to Specific ORTEC Products-section
2021-04-26 - Added sub-processor Sendgrid to Product ORTEC Big Data Portal
2020-12-01 - General Textual modifications
2020-06-01 - Due to a name change the sub-processor Luna was renamed to Ekco.
Publication date
This Sub-processor page was published on May 27th, 2025 and replaces all prior publications.
For questions please contact your ORTEC account manager or contact the the Legal & Compliance department of ORTEC.
Alternatively you can contact the ORTEC Data Protection Officer via the contact forms on the website.
Notification Subscription
Any changes to the sub-processors used by ORTEC in relation to ORTEC's offerings are published via this ORTEC Subprocessor page.
If you would like to receive notifications of change to this page please provide your contact details using the form below. You will be notified via email of any change to this page. All notifications are in English. Should you at some point wish not to receive these notifications anymore, you can use the "unsubscribe" link at the bottom of the notification email.