THE CHALLENGES
The reality of workforce scheduling
If you run scheduling manually — or with tools that weren’t built for it — you already know where the pain is. These are the challenges we hear most consistently from workforce planners, operations managers, and team leads.
Managing complex scheduling constraints
Your schedulers are managing demand, skills, contracts, legislation, and internal policies at the same time — and any one of them can change overnight. Getting a schedule that satisfies all of them, consistently, across every team and every planning period, is beyond what manual processes were built to handle.
Balancing organizational needs and employee preferences
You need schedules that meet service levels and control costs. Your people need schedules that respect their availability, preferences, and lives. These feel like competing priorities — and with manual scheduling, they often are. The result is trade-offs that leave someone unhappy, and planners stuck in the middle.
The schedule you built yesterday isn’t the one you need today
Someone calls in sick. Demand spikes. A last-minute change comes through. Every disruption triggers a cascade of adjustments — and each one takes time your planners don’t have. Keeping schedules feasible, compliant, and fair under constant change is where manual processes break down fastest.
THE BENEFITS
The advantage of smart scheduling
Planners get hours back — every week
ORTEC Workforce automates the calculations that eat up your planning team’s time. What used to take hours takes minutes. Your planners shift from building schedules to managing exceptions — which is where their expertise actually matters.
Apps & Services
ORTEC Workforce
ORTEC Workforce is built around six capability areas. Use what you need — or deploy the full suite for end-to-end workforce scheduling.
Schedule and Optimize
Build schedules that match demand and organizational targets, automatically accounting for legislation and agreements. You stay in control of outcomes — the software handles the complexity. Optimize scheduling decisions while maintaining control over outcomes.
Employee Experience
Give your people visibility into their schedules and a voice in the planning process. Preferences, availability, and communication in one place.
Capacity and Availability
Understand how much capacity you have before you start scheduling. Translate demand into staffing requirements and align this with leave, absences, and flexible workforce availability.
Task and Resource Planning
Go beyond shifts. Assign employees to specific tasks, locations, and resources — coordinating work at the level of detail your operation requires
Time and Payroll
Capture worked hours and absences accurately and prepare payroll data consistently, aligned with contracts, corrections, and compensation rules.
Insights and Control
Turn workforce data into actionable reporting. Connect planning, execution, and payroll data to your BI environment for the analysis your managers actually need.
PROVEN RESULTS
Our impact in numbers
less time spent on scheduling
Planning time cut from hours to minutes. Your team’s attention goes where it adds value.
fewer scheduled hours
More efficient staffing through improved schedule quality. Smarter schedules mean less slack — without compromising service levels.
reduction in overtime costs
Better capacity alignment means overtime becomes the exception, not the default.
NEXT STEPS
The road to implementation
With our onboarding program, you can get started quickly and with confidence. Our experienced ORTEC consultants guide your teams through a structured setup that aligns data, processes, and scope from the start. A focused pilot validates key scenarios early, demonstrates value, and prepares your teams for a smooth transition into daily operations.
Enablement focuses on embedding the software into everyday planning and scheduling processes. Through guided configuration, data validation, and phased adoption, your teams learn how to fine-tune models, improve decision-making, and adapt the software to their specific needs. This enables planners, managers, and employees to work consistently with accurate, data-driven insights.
As organizations grow and operational needs evolve, requirements continue to change. Continuous improvement helps your teams refine processes, expand capabilities, and adjust configurations over time. This ensures that we continue to support changing business priorities and operational complexity.
With our support, we ensure stability during go-live and long-term value afterward. Our Customer Experience team provides reliable assistance through testing, deployment, and ongoing use, with a single point of contact for functional and operational questions. With continued guidance, you can maintain continuity, support adoption, and realize ongoing business value.
RESOURCES
Flow into more
Take the next step
See our software in action
Whether you're evaluating options, facing a specific challenge, or just want to see the software in action - we're ready to help you explore what comes next
FREQUENTLY ASKED QUESTIONS (FAQ)
ORTEC Workforce explained
ORTEC Workforce is AI-powered workforce scheduling software that helps organizations create, optimize, and manage employee schedules at scale. It covers the full scheduling process — from demand forecasting and capacity planning through to schedule creation, execution, time registration, and payroll preparation. It is used by organizations in retail, healthcare, manufacturing, logistics, and facility services to reduce planning time, control labor costs, and improve fairness for employees.
Most scheduling tools help you build a schedule. ORTEC Workforce optimizes it — automatically balancing demand, employee contracts, skills, availability, labor legislation, and organizational rules simultaneously. Unlike generic scheduling tools, it keeps your planners in control — AI surfaces the recommendations, your team makes the call. The difference shows up in outcomes: less overtime, fewer errors, fairer schedules, and significantly less time spent by planners on manual adjustments. It is built specifically for complex operational environments where standard tools run out of capability.
ORTEC Workforce is used by mid-size to large organisations across industries where workforce scheduling is complex — including retail and wholesale, healthcare, manufacturing, transport and logistics, facility services, and professional services. It scales from scheduling within a single team to managing thousands of employees across multiple locations and countries.
Implementation timelines depend on the complexity of your organization, the number of locations, and the integrations required. ORTEC works alongside your team throughout the process — from configuration and testing through to go-live and post-launch support. Most organizations see measurable results within the first planning cycles after go-live.
Labor rules, collective agreements, working time legislation, and internal policies are built into the scheduling engine as hard and soft constraints. Schedules are generated within these boundaries automatically — meaning planners don’t need to manually check compliance, and the risk of errors or violations is significantly reduced.
Yes. The Employee Experience capability gives employees visibility into their schedules and the ability to express preferences, flag availability, and request changes. This transparency reduces friction between employees and planning teams, improves satisfaction, and reduces the volume of last-minute requests that planners have to handle manually.