In offering our solutions and products, ORTEC processes various categories of data, including customer data and personal data. In those cases where ORTEC hires a supplier to perform work that may require the supplier to use or process such data in order to provide some aspects of the solution or product, they are identified as a “Sub-processor” (following GDPR terminology). These Sub-processors are disclosed below. When hiring suppliers, ORTEC documents all the information security requirements for mitigating the risks associated with suppliers’ access to the organization’s assets - The personal data to be processed by the Sub-processors as well as formal procedures are well documented in Data Processing Agreements ORTEC has with these Sub-processors.
This page identifies the Sub-processors authorized to access both (i) customer data and the personal data contained within it, as well as (ii) personal data other than that contained in customer data. Any such Sub-processors will be permitted to process customer data or personal data only to deliver the services ORTEC has retained them to provide, and they are prohibited from using such data for any other purpose.
The Sub-processors are grouped by type and ORTEC solution/product.
The following Sub-processors are used in all solutions and products ORTEC offers. The Sub-processor(s) identified here may process, store, or otherwise access customer data or personal data in the course of helping us to provide that solution or product.
Sub-processor | Location | Purpose | Safeguard mechanism * |
|---|---|---|---|
SmartDC | Rotterdam, the Netherlands | Housing of ORTEC hardware used for internal IT. | A |
Auth0 | Bellevue, WA, USA | General :
Depending on the location of the customer ORTEC utilizes a dedicated Auth0 tenant located in the region closest to the customer. This tenant will hold all the data and perform all processes needed to provide the authentication services for the ORTEC products. The following regions are used to host Auth0 tenants : Australia Europe United States | A, B, C |
Cloudflare | San Francisco, USA | Optimize the connection and logon process for remote workers. | A, B, C |
Bird | Amsterdam, the Netherlands | Communication to employees, contractors or any other individual that is part of the services we offer through the ORTEC solution. | A |
Zendesk | San Francisco, USA | Zensdesk is a ticketing and supportcenter platform to increase our customer support and experience. It allows for 24/7 contact, overview of tickets and their status and creation of new requests to report an incident, service request or change request. | A, B |
SweetHawk | Melbourne, Australia | Plugin to Zendesk. | A, B |
Unbabel | San Francisco, USA | Plugin to Zendesk. | A, B |
*) A = Data Processing Agreement B = EU Standard Contractual Clauses C = Data Privacy Framework
Sub-processor | Location | Purpose | Safeguard mechanism * |
|---|---|---|---|
Microsoft Azure | Dublin, Ireland | General : EEA or Switzerland based customers UK based customers US based customers Latin American based customers Australia and New Zealand based customers | A, B |
Ekco | Rotterdam/Amsterdam, the Netherlands | General : EEA based customers | A |
Ekco | Rotterdam/Amsterdam, the Netherlands | SMTP services | A |
Ekco | Rotterdam/Amsterdam, the Netherlands | Single Sign On (SSO) services | A |
Trend Micro (EMEA) Limited | Cork, Ireland | Cyber Security Operations Center To increase the Cyber Security of hosted ORTEC products, Trend Micro is contracted to provide SOC services for ORTEC. Trend Micro only processes this data for security related purposes. Trend Micro does not store any data related to the ORTEC applications or solutions, and will not have access to the data contained within the ORTEC applications or solutions. For more information please see the Trend Micro website : | A, B |
*) A = Data Processing Agreement B = EU Standard Contractual Clauses C = Data Privacy Framework
Product / Solution | Sub-processor | Location | Purpose | Safeguard mechanism * |
|---|---|---|---|---|
LogiqCare Science Research | Sendgrid | Denver (Co), USA | Automated communication via email | A, B |
LogiqCare Treatment Services | Sendgrid | Denver (Co), USA | Automated communication via email | A, B |
ORTEC 4 Communications | Leaseweb BV | Amsterdam, the Netherlands | Hosting provider | A |
| Digital Ocean | Amsterdam, the Netherlands | Hosting Provider | A |
| Amazon S3 | Amsterdam, the Netherlands | Hosting Provider | A |
ORTEC Big Data Portal | Sendgrid | Denver (Co), USA | Automated communication via email | A, B |
ORTEC Carrier Portal | Sendgrid | Denver (Co), USA | Automated communication via email | A, B |
ORTEC Cloud Services | HERE Technologies | Eindhoven, the Netherlands | Mapping technologies provider | A |
*) A = Data Processing Agreement B = EU Standard Contractual Clauses C = Data Privacy Framework
Subsidiary | Location |
|---|---|
ORTEC B.V. | the Netherlands |
Rhythm BV | the Netherlands |
ORTEC Industrial Automation BV | the Netherlands |
ORTEC Logiqcare BV | the Netherlands |
ORTEC GmbH | Germany |
ORTEC Belgium BvbA | Belgium |
ORTEC SAS | France |
ORTEC Int. USA Inc. | United States of America |
ORTEC Nordic A/S | Denmark |
ORTEC UK Ltd. | United Kingdom |
ORTEC CEE | Romania |
ORTEC Australia & New Zealand Pty Limited | Australia |
ORTEC LATAM | Brazil |
ORTEC Italy | Italy |
ORTEC SP. Z O.O. | Poland |
ORTEC Optimization Technology BV | the Netherlands |
ORTEC Heidelberg GmbH | Germany |
ORTEC International BV | the Netherlands |
ORTEC Greece | Greece |
The ORTEC Sub processor page (ortec.com/sub-processor) discloses all sub-processors that are security cleared and authorized to process customer data or personal data related to ORTEC solutions or products. ORTEC publishes the names of any new sub processors or any proposed changes on and via this page a minimum of 30 days in advance of the sub-processor's authorization to perform services that may involve secure access to customer data or of potential access to personal data related to ORTEC solutions or products. This advance notice enables customers to investigate the sub-processor, perform a risk assessment, and ask questions of ORTEC about the sub processing engagement. If a customer does not approve of a new sub-processor, the customer and ORTEC will enter into consultation to find a solution, as stipulated in the DPA.
Latest changes
2025-05-27 - 2 changes - supplemented the Sub-processors - General table with sub-processors ZenDesk, Sweethawk and Unbabel, fixed minor errors
2025-04-17 - 3 changes - added clarification to the sub-processors Microsoft Azure and Ekco, changed the tenant location of Ekco's Hosting Platform from Germany to Ireland, fixed minor errors
2025-04-14 - Implemented the proposed changes of March 13th 2025
2025-03-13 - Proposed 3 new subprocessor ZenDesk, Sweethawk and Unbabel
2024-09-23 - Implemented the proposed changes of August 8th 2024
2024-08-21 - Proposed new sub-processor Trend Micro
2024-08-12 - implemented 2 proposed changes of July 10th, 2024
2024-07-10 - 2 changes - new sub-processor Bird and a notification of the ORTEC Intra Group Data Transfer agreement
2023-03-14 - Effectuated proposed changes of January 30th 2023
2023-01-30 - Proposed a change to add new ORTEC Controlled subsidiary ORTEC Greece
2023-01-30 - Removed 2 ORTEC controlled subsidiaries - ORTEC Sports & IQ-TEC. Subsidaries have been sold.
2022-09-26 - Effectuated previous proposed changes of August 19th 2022
2022-08-19- Proposed a change to the use of sub-processor Cloudflare
2022-03-28 - Effectuated previous proposed changes of February 14th 2022
2022-02-14 - Proposed a textual change to the explanation text of the 'ORTEC Controlled Sunsidiaries' section of the sub-processor page
2022-02-14 - Effectuated previous proposed changes of January 6th 2022
2022-01-06 - Proposed a change to the use of sub-processor Auth0
2022-01-06 - Effectuated previous proposed changes to the sub-processors used in ORTECs hosting activities
2021-12-03 - Proposed a change to the sub-processors used in ORTECs hosting activities
2021-07-21 - Added ORTEC product 'ORTEC Carrier Portal' to Specific ORTEC Products-section
2021-04-26 - Added sub-processor Sendgrid to Product ORTEC Big Data Portal
2020-12-01 - General Textual modifications
2020-06-01 - Due to a name change the sub-processor Luna was renamed to Ekco.
This Sub-processor page was published on May 27th, 2025 and replaces all prior publications.
For questions please contact your ORTEC account manager or contact the the Legal & Compliance department of ORTEC.
Alternatively you can contact the ORTEC Data Protection Officer via the contact forms on the website.
Any changes to the sub-processors used by ORTEC in relation to ORTEC's offerings are published via this ORTEC Subprocessor page.
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