INDUSTRY CHALLENGES
The reality of field service
Meeting tight appointment windows
Build your reputation on reliability. Create precise, realistic schedules that account for travel time, job duration, and potential delays, helping your technicians meet their appointment windows.
Maximizing technician productivity
Build smarter routes that increase the number of appointments each technician can complete, reducing travel time while boosting revenue.
Balancing workload and employee preferences
Balance the workload evenly across your team and incorporate individual preferences. This leads to higher staff satisfaction, better retention, and more positive customer interactions.
A strategic perspective
Goos Kant
In field service, customer experience and employee engagement are deeply connected. My ambition is to improve both—using AI and mathematical optimization to better match customer time slot preferences with efficient planning, so employees can focus on doing great work and customers feel truly served.
PROVEN RESULTS
The impact in numbers
Less time spent on scheduling
Reduce time spent on administrative scheduling tasks by up to 75%. This frees up your planners to focus on managing exceptions and improving outcomes.
Reduction in travel distance
Cut your travel time and fuel costs by up to 10%. Build more efficient routes that allow your technicians to spend more time on valuable customer work.
Missed appointment rate
See a dramatic reduction in no-shows. One client used our software to slash their missed appointment rate from a staggering 40% to just 4%.
OUR PRODUCTS
Software built for your industry
ORTEC Workforce
Workforce schedules that balance demand, contracts, skills, and business rules in a clear and dependable plan.
ORTEC Field Service
Create schedules for your mobile field service teams, balancing technician skills, travel times, and service level agreements to improve overall productivity.
RESOURCES
Expert analysis
BAM Energy & Water: Automated EV engineer planning
BAM Energy & Water automates engineer planning for EV charging infrastructure with ORTEC, using continuous scheduling and optimized routes inside its DigiFlow platform.
AI & ORTEC Field Service: Reliable optimization for daily operations
Learn how ORTEC uses AI to support field service planning with adaptive scheduling, faster decisions, and more reliable execution throughout the day.
Field service scheduling: the hidden complexity
Why field service scheduling becomes a large-scale optimization problem as you grow, and how a specialized optimization engine alongside your FSM platform helps.
Take the next step
See our software in action
Whether you're evaluating options, facing a specific challenge, or just want to see the software in action - we're ready to help you explore what comes next.
