ORTEC Workforce

Enablement focuses on embedding the software into everyday planning and scheduling processes. Through guided configuration, data validation, and phased adoption, your teams learn how to fine-tune models, improve decision-making, and adapt the software to their specific needs. This enables planners, managers, and employees to work consistently with accurate, data-driven insights.

As organizations grow and operational needs evolve, requirements continue to change. Continuous improvement helps your teams refine processes, expand capabilities, and adjust configurations over time. This ensures that we continue to support changing business priorities and operational complexity.

With our support, we ensure stability during go-live and long-term value afterward. Our Customer Experience team provides reliable assistance through testing, deployment, and ongoing use, with a single point of contact for functional and operational questions. With continued guidance, you can maintain continuity, support adoption, and realize ongoing business value.

ORTEC Workforce is AI-powered workforce scheduling software that helps organizations create, optimize, and manage employee schedules at scale. It covers the full scheduling process — from demand forecasting and capacity planning through to schedule creation, execution, time registration, and payroll preparation. It is used by organizations in retail, healthcare, manufacturing, logistics, and facility services to reduce planning time, control labor costs, and improve fairness for employees.

Most scheduling tools help you build a schedule. ORTEC Workforce optimizes it — automatically balancing demand, employee contracts, skills, availability, labor legislation, and organizational rules simultaneously. Unlike generic scheduling tools, it keeps your planners in control — AI surfaces the recommendations, your team makes the call. The difference shows up in outcomes: less overtime, fewer errors, fairer schedules, and significantly less time spent by planners on manual adjustments. It is built specifically for complex operational environments where standard tools run out of capability.

ORTEC Workforce is used by mid-size to large organisations across industries where workforce scheduling is complex — including retail and wholesale, healthcare, manufacturing, transport and logistics, facility services, and professional services. It scales from scheduling within a single team to managing thousands of employees across multiple locations and countries.

Implementation timelines depend on the complexity of your organization, the number of locations, and the integrations required. ORTEC works alongside your team throughout the process — from configuration and testing through to go-live and post-launch support. Most organizations see measurable results within the first planning cycles after go-live.

Labor rules, collective agreements, working time legislation, and internal policies are built into the scheduling engine as hard and soft constraints. Schedules are generated within these boundaries automatically — meaning planners don’t need to manually check compliance, and the risk of errors or violations is significantly reduced.

Yes. The Employee Experience capability gives employees visibility into their schedules and the ability to express preferences, flag availability, and request changes. This transparency reduces friction between employees and planning teams, improves satisfaction, and reduces the volume of last-minute requests that planners have to handle manually.